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117bet FAQ — All your questions answered, right here

From opening an account to making a withdrawal — find answers to all common 117bet questions in one place. If you run into any issue, start here.

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Welcome to 117bet. This FAQ page was built with Bangladeshi players in mind, so you can find clear answers to any question — fast. Everything is organized by category: account registration, deposits, withdrawals, bonuses, gameplay, and security.

If you can't find the answer you need, contact our 24/7 live chat support. Our team is always on hand to help you.

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All Questions Account Deposit Withdrawal Bonus Security Gaming
Account Questions

Opening an account at 117bet is quick and straightforward. Head to the registration page, enter your email address, mobile number, and password, and you're done. The whole process takes just 2–3 minutes, and you can start playing right away. No hidden charges, no complicated steps.

Account verification is a key part of 117bet's security policy. It confirms that the account belongs to the right person and that every transaction is fully protected. Without verification, certain deposit and withdrawal limits may apply. The process is simple — just upload your personal details and a photo of your ID. Approval usually takes 1–2 hours.

Yes, absolutely. You can change your password at any time from your account settings. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and special characters. For your security, we recommend updating your password every 3 months.

You can update profile details such as your phone number, address, or email. However, verified information — such as your name and ID number — cannot be changed, as this is a security measure. If you need to correct verified details, please contact our support team.

Yes, you can permanently delete your account. However, if you have any remaining balance, you must withdraw it first. Deleting your account will permanently remove all your personal information and betting history. This action cannot be undone once completed.
Deposit Questions

117bet supports multiple secure deposit methods. You can fund your account via mobile banking, bank transfer, debit/credit card, or e-wallet. Every method is protected by 256-bit encryption. Mobile banking is the fastest and most convenient option — funds typically arrive within seconds.

The minimum deposit is BDT 100 and the maximum is BDT 500,000 per day. Limits may vary depending on the payment method. To check the exact limits, log in to the deposit page or contact our support team.

117bet does not charge any additional fees on deposits. The full amount you deposit goes directly into your account. However, your bank or payment service provider may apply their own fees — please check with them directly for details.

Most deposits are credited instantly or within a few minutes. Some methods may take up to 24 hours. You will receive an email and SMS notification once your deposit is confirmed. If there is a delay, please contact our support team.
Withdrawal Questions

A few conditions must be met before you can make a withdrawal. First, your account must be fully verified. Second, your withdrawal account (bank or mobile banking) must be verified. Third, if you claimed a bonus with your deposit, you must complete the required rollover. Once all conditions are met, you can proceed with your withdrawal.

The minimum withdrawal is BDT 500 and the maximum is BDT 300,000 per day. You cannot withdraw more than your total account balance. Your daily number of withdrawals is also determined by your VIP level.

Verifying your withdrawal account is simple. Submit the details of the bank account or mobile banking account where you want to receive funds. A test transfer of around 100 BDT will be sent — once it goes through successfully, your account will be verified.

Withdrawal requests are typically processed within 2–4 hours. On public holidays or weekends, it may take up to 24 hours. You will receive an email notification once the funds reach your account. Additional processing time from your bank or mobile banking provider may apply.
Bonus Questions

New members do not receive the welcome bonus automatically — after registering, you need to find the promotion offer and claim it manually. Your account must be fully verified and a minimum deposit made to qualify. Every bonus comes with a rollover requirement — for example, you may need to wager 5x the deposit amount before you can withdraw.

Rollover is a condition you must meet before withdrawing a bonus. For example, a 5x rollover means you need to place bets totaling 5 times the bonus amount. Any winnings during the rollover process are added directly to your account. You can track your rollover progress from the dashboard.

Generally, only one bonus can be claimed at a time. You cannot claim another bonus until the rollover on your current one is fully completed. However, you may still be eligible for new promotional offers. Visit the Promotions page or contact support for more details.
Security Questions

117bet is a fully licensed and regulated online gaming platform. We comply with international cybersecurity standards and apply 256-bit SSL encryption to every transaction. Your personal information and financial data are kept completely secure and confidential. We also conduct regular third-party security audits.

If you suspect your password has been compromised, go to the login page immediately and click "Forgot Password" to reset it. Then contact our Live Chat support right away and report any unusual activity on your account. Our team will monitor your account and temporarily lock it if necessary.

Enabling 2FA (Two-Factor Authentication) is strongly recommended. Once active, a one-time password (OTP) will be sent to your mobile every time you log in for verification. You can enable 2FA from the "Security" section in your account settings. With 2FA turned on, it becomes significantly harder for unauthorized parties to access your account.
Gaming & Technical Questions

Yes, 117bet is fully mobile-optimized and works on any modern smartphone. You can play directly in your browser or download the native app for a faster, smoother experience. Links for both the iOS and Android versions are available on the Download page.

Live Sports Betting lets you place bets while a match is in progress. You can bet on various options at any point during the game and view real-time odds. Head to the Live Sports section to see all available sports and matches. Select a match, choose your bet option, enter your amount, and confirm. Winnings are credited to your account instantly.

117bet's Live Casino features blackjack, roulette, baccarat, poker, Dragon Tiger, and much more. Every game is hosted by a real dealer streaming live, and you can interact and chat with them in real time. Each game has its own rules and payout structure — be sure to read them before you start playing.

This is usually caused by a poor internet connection. Start by checking your connection, then clear your browser cache and cookies to speed up page loading. Try a different browser as well. If you're using the app, make sure it's updated to the latest version. If the problem persists, please reach out to our support team.
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